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Privacy Policy

Last updated: April 25, 2026

At Palm and Pearl, we believe great hospitality starts with trust and that includes how we handle your information. This Privacy Policy explains what we collect when you visit thepalmandpearl.com or inquire about our raw bar and catering services, how we use it, and the choices you have. By using our website or submitting an inquiry, you agree to the practices described below.

 

Who We Are

Palm and Pearl is a mobile raw bar and catering company based in Palm Beach, Florida. References to "we," "us," and "our" mean Palm and Pearl. References to "you" mean any visitor, prospective client, or customer interacting with our website or services.

 

Information We Collect

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When you visit our site or reach out to us, we may collect:

  • Information you give us directly. Your name, email address, phone number, event date, event location, guest count, menu preferences, and any other details you share through our contact and inquiry forms, by email, or over the phone.

  • Payment and booking details. If you book an event with us, we (or our payment processor) may collect billing information needed to invoice and accept payment. We do not store full payment card numbers on our servers.

  • Information collected automatically. Like most websites, we collect basic technical information when you visit — such as your IP address, browser type, device type, pages viewed, and the date and time of your visit. We use cookies and similar technologies to keep the site running smoothly and to understand how visitors use it.

 

How We Use Your Information

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We use the information we collect to:

  • Respond to inquiries and provide quotes, proposals, and contracts

  • Plan, staff, and execute your event

  • Process payments and maintain business records

  • Send service-related communications (confirmations, follow-ups, invoices)

  • Share occasional updates, seasonal menus, or promotions if you've opted in

  • Improve our website, menu offerings, and customer experience

  • Comply with legal, tax, and regulatory obligations

 

How We Share Your Information

 

We do not sell your personal information. We share information only as needed to run our business, including with:

  • Trusted vendors and service providers (for example, payment processors, email and scheduling tools, web hosting, and event partners) who help us operate

  • Professional advisors such as accountants and attorneys

  • Law enforcement or regulators when required by law, subpoena, or to protect our legal rights

 

Cookies and Analytics

We use cookies and analytics tools (such as Google Analytics or similar) to understand how visitors use our site so we can improve it. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site work.

 

Email and Marketing

If you opt in to receive emails from us, you can unsubscribe at any time using the link at the bottom of any marketing email or by replying with "unsubscribe." We will continue to send you transactional messages related to events you've booked.

 

Data Security

We take reasonable technical and organizational steps to protect the information you share with us. That said, no method of transmission over the internet is 100% secure, and we can't guarantee absolute security.

 

Your Rights and Choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, or to opt out of certain uses. To make a request, email us at thepalmandpearl@gmail.com. We may need to verify your identity before responding.

 

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

 

Third-Party Links

Our website may include links to third-party sites (for example, social media platforms, vendor partners, or booking tools). We aren't responsible for the privacy practices of those sites and encourage you to review their policies.

 

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above. We encourage you to review the policy periodically.

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